Name: 
 

Chapter 4: Profiling Your Target Customer



Matching
 
 
a.
relationship marketing
b.
market-pull approach
c.
target customer (TC)
d.
profiling
e.
business-to-consumer (B2C) company
f.
demographics
g.
psychographics
h.
business-to-business (B2B) company
i.
outsourcing
 

 1. 

segmenting of the population by lifestyle behaviour, buying habits, patterns of consumption, and attitudes
 

 2. 

key characteristics of a group of people, such as age, sex, income, and where they live
 

 3. 

determining what the customer wants through a customer profile and then adapting or creating a product or service to satisfy this want or need
 

 4. 

describing the needs and behaviour of your target customer
 

 5. 

farming out one or more company operations to specialists
 

 6. 

the development of long-term, mutually beneficial, and cost-effective relationships with your customers
 

 7. 

a person, type of person, or business that has the highest probability of buying your product or service
 

 8. 

a firm whose “heavy” TC is the consumer or end user
 

 9. 

a firm whose target market is other businesses
 



 
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