Name: 
 

Chapter 4: Profiling Your Target Customer



Short Answer
 

 1. 

Briefly explain the meaning of relationship marketing and the market-pull approach.
 

 2. 

Briefly describe the two major types of customer profiles.
 

 3. 

Explain the difference between demographics and psychographics.
 

 4. 

Explain the importance of the Canadian Company Capabilities database.
 

 5. 

What are the factors you should consider when developing a business-to-business (B2B) profile?
 



 
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