Name: 
 

Chapter 5: Learning from the Competition



Matching
 
 
a.
invisible competition
b.
touchpoint analysis
c.
distinctive competency
d.
positioning
e.
competitive test matrix
f.
product penetration
g.
competitive positioning
h.
strategic alliance
 

 1. 

unique features and benefits that attract customers and encourage customer loyalty
 

 2. 

a grid used to get a clear picture of the strengths and weaknesses of a competitor
 

 3. 

the process of establishing in the mind of the consumer a unique image or perception of a company, product, or service
 

 4. 

people or businesses that have the capacity or desire to provide the same products, services, or benefits that you do
 

 5. 

analyzing customers’ perceptions of the competition in order to find out what benefits are important to them
 

 6. 

process of positioning and moving your product or service toward a growth market
 

 7. 

a partnership between one or more organizations that is formed to create a competitive advantage
 

 8. 

a calculated thrust into the market
 



 
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