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Chapter 5: Learning from the Competition



Short Answer
 

 1. 

Briefly explain the difference between the terms distinctive competency and positioning.
 

 2. 

Explain how touchpoint analysis can help you learn more about your competitors.
 

 3. 

Explain the concept of the invisible competition in relation to the MPact Immedia Corp. case (opening vignette, pages 81-82).
 

 4. 

Briefly explain how you would construct a competitive test matrix
 

 5. 

Briefly explain the characteristic of each stage in the competition life cycle.
 



 
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